Payment and Order Policy
We accept the following forms of payment:
o Credit Card (you will be redirected to (PayFast)
o Direct Transfer / Electronic Funds Transfer (EFT)
With Direct Transfer option, we reserve the right to cancel the order if payment is not received within 3 working days. It is the customers responsibility to ensure that payment is made timeously to allow for clearing by the banks in order to be received by us within 3 working days.
We reserve the right to cancel orders due to stock constraints. It is our policy not to sell items that we do not have in stock, but in the unlikely event that duplication occurs, the second or duplicate order will be cancelled.
Orders need to paid in full before they are sent to the venue selected for collection.
Product Release Dates
Products will not be delivered before the official release date. As such pre-order products and sets that aren’t released yet, will be sold through sadrobot.co.za, but will only be sent out for delivery on the official release date.
In cases where pre-order items and other items are placed on the same order, shipping will be delayed until all products are ready to be shipped. If you would like to separate deliveries, please place two separate orders and pay shipping per delivery.
Sad Robot ensures that the condition of all single cards sold are NM (Near Mint). This is not always possible, especially with older card sets. Should the buyer be unsatisfied with the condition of a card, please contact us via e-mail at firstname.lastname@example.org
- Near Mint (NM) – Cards in NM condition may show minimal wear but are still close to Mint condition. Cards in this condition are generally indistinguishable from other cards in this condition.
- Played (PL) – Cards in Played condition show minor to definite wear. Cards in this condition could have a number of issues namely, minor scuff marks, minor scratching, minor bends and/or minor border wear. We will inform you of the card condition before processing the order.
Only products that are defective due to manufacturing errors can be returned to us. We will contact the local distributor and facilitate replacement. No singles will be accepted for returns.
Your privacy is important to us. We will never sell or supply your details to a third party. The details collected by us are used for order processing and, if you selected it, email distribution. We will not spam you and any requests to be excluded from communication/distribution lists will be honoured.
Value Added Tax (VAT)
As we are not VAT registered, all prices exclude VAT, but are the full final price that you will be paying.
No other taxes or charges will be levied.
Order Changes or Cancellations
Sad Robot reserves the right to refuse any order placed on the Site. Sad Robot may, in its sole and absolute discretion, limit or cancel quantities of any order for any reason.
Sad Robot undertakes to accurately indicate prices and delivery charges. Should products be offered at incorrect prices, Sad Robot will not be compelled to sell products at such incorrect prices. We will refund money paid by you should you not wish to proceed with the order at the correct price.
In the event Sad Robot changes or cancels your order, Sad Robot will attempt to notify you by sending you an e-mail and/or contacting you via the billing phone number provided at the time your order was made.